Online Bill Pay FAQs
Is it possible to schedule recurring payments?
Yes. You can schedule weekly, semi-monthly and monthly recurring payments.
How do I register for electronic bill payment?
Bill Payment registration is easy! The first time you attempt to access the bill payment section of Online Banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.
When I add a new payee to my bill payment account, or change my account number, how quickly will the change take place?
When you update the information for the bill payment account, the changes are implemented virtually instantaneously.
Can I use electronic bill payment with all my accounts?
No, only checking accounts can be used for bill payment purposes.
When is bill payment available?
You can schedule payments 24 hours a day, seven days a week.
Are my bill payment transactions reflected as Online Banking transactions?
All bill payment transactions become part of the Online Banking transaction history and show up in personal financial management applications when the transaction history is downloaded.
How do I add new payees?
You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Who can be paid using the bill payment system?
Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Can I pay my bills on the weekend?
You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the second business day following the weekend.
Generally, single or recurring payments being sent electronically that fall on a Saturday, Sunday or bank holiday are processed and are debited from your account two business days before.
If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
Each bill payment is debited separately.
Are all debits and credits sent out at the same time?
Yes, they are all sent out at the same time.
What is ACH?
Automated Clearing House is a funds transfer system which provides for the interbank clearing of electronic entries for participating financial institutions.
How do I place a 'stop payment' on a bill payment?
A payment may be edited or deleted anytime before the "process date." Payments that have been remitted electronically cannot be stopped.
